The main goal of any business is to reign in sales and turn a profit. One of the best ways for companies …
SA and India Voted #1 BPO Destinations
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April 8, 2022
The numbers have spoken – South Africa is the most sought-after BPO destination for the second year in a row! This is …
How to Improve The End-to-End Customer Journey
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April 8, 2022
The global marketplace has drastically changed over the years, with customers being spoiled for choice at every turn and it’s no longer …
Daylight Saving Overlap
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March 11, 2022
It is that time of the year again. Daylight saving kicks in this Sunday, March 13th and ends on Sunday, November 6th …
Choosing Your Ideal BPO Destination: Things To Keep in Mind
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March 2, 2022
Outsourcing is a popular choice for many businesses worldwide, and it’s not hard to see why. With access to around-the-clock customer support …
Debt collection gets smart
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February 23, 2022
South Africans find themselves in a dire cash crunch. According to Stats SA, our unemployment rate recently hit 34.4% or 7.8 million jobless …
Creating the Ideal Customer Experience: Balancing Empathy With Efficiency
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February 1, 2022
Customer expectations are always changing, that’s an irrefutable certainty. Businesses that want to retain customers and win ongoing customer loyalty need to …
Thanks to ongoing growth and development in infrastructure and resources since 2007, South Africa has grown from a popular destination for BPO …
5 Key Takeaways Learned From the 2021 South Africa GBS | BPO Virtual Conference
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December 14, 2021
Recently, I was fortunate enough to attend the 2021 South Africa GBS | BPO Conference hosted by Business Process Enabling in South …
troy’s award-winning “Collection Experience” becomes an international success and an alternative for European debt sellers. The debt collection FinTech troy, which leads …