Your customers’ expectations are clearer and more definitive than ever before. While this is ultimately a good thing, as it provides tangible …
TCRS positions for global growth with Synergy acquisition
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July 11, 2022
Transaction Capital Risk Services (TCRS), a technology-led, data and analytics business services provider, has bought a 65% interest in Synergy Contact Centre, …
How Impact Sourcing is Transforming Communities
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July 6, 2022
South African call centres are primed to create 500 000 new jobs in the next 10 years as business process outsourcing continues …
How ISO Can Elevate Call Centre Customer Service Standards
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July 6, 2022
“Now more than ever, customers are demanding to receive the service they feel they deserve. To meet their expectations, businesses in every …
The Emerging GBS Trends Driving Outsourcing in 2022
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June 22, 2022
Global Business Services (GBS), also known as outsourcing, is an industry that continues to expand and proliferate, as more businesses begin to …
Customer Culture: The role it plays in customer service
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May 11, 2022
The main goal of any business is to reign in sales and turn a profit. One of the best ways for companies …
SA and India Voted #1 BPO Destinations
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April 8, 2022
The numbers have spoken – South Africa is the most sought-after BPO destination for the second year in a row! This is …
How to Improve The End-to-End Customer Journey
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April 8, 2022
The global marketplace has drastically changed over the years, with customers being spoiled for choice at every turn and it’s no longer …
Daylight Saving Overlap
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March 11, 2022
It is that time of the year again. Daylight saving kicks in this Sunday, March 13th and ends on Sunday, November 6th …
Choosing Your Ideal BPO Destination: Things To Keep in Mind
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March 2, 2022
Outsourcing is a popular choice for many businesses worldwide, and it’s not hard to see why. With access to around-the-clock customer support …
Debt collection gets smart
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February 23, 2022
South Africans find themselves in a dire cash crunch. According to Stats SA, our unemployment rate recently hit 34.4% or 7.8 million jobless …
Creating the Ideal Customer Experience: Balancing Empathy With Efficiency
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February 1, 2022
Customer expectations are always changing, that’s an irrefutable certainty. Businesses that want to retain customers and win ongoing customer loyalty need to …